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Summary of Nextbook Customer Service Calls

328 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
03:15 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Nextbook to Ask about:

Activation/ Cancellation:

  • “Lost my receipt with the activation code”
  • “I can't find my receipt to activate I have box Walmart won't take back”
  • “I have a tablet that needs an activation code”

Payments and Charges:

  • “My nextbook wont charge”
  • “My tablet won't stay charged”
  • “Need a charger for tablet”

Product/ Service:

  • “Insurance question”
  • “Problem with 2 Nextbook Ares 8 tablet one red one blue”
  • “Tablet is broken fried I've called before they did not follow up and I want my money back”

Account:

  • “Locked out forgot password”
  • “I have a account hijacked via virus and malware”
  • “I need to update my gmail on my nextbook so i can reset it cause i forgot my password for it”

Request for Information:

  • “I cant remember pass word”
  • “I cant remember pass code”
  • “My Nextbook tablet keeps playing opera music how do I fix that?”

Staff:

  • “Third time customer service has hung have power and charging issues”
  • “Power issues and customer service has hung up twice on me before i can explain”

Return/ Replace:

  • “Return”

Other:

  • “Son forgot his passcode”
  • “My next book isn't working”
  • “Nextbook keeps shutting off”

Nextbook Rating Stats

2.2 out of 5 stars
based on 28 reviews
See all 58 reviews

Rating stats

  1. 13 reviews
  2. 6 reviews
  3. 2 reviews
  4. 3 reviews
  5. 4 reviews

About Nextbook

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Summary

Nextbook is a trademark of mobile products. It is founded by E FUN in 2010. The company headquarters is based in West Covina, California, United States. It designs and distributes tablets with Android and Windows operating systems. Customers can order the following Netbook products: Ares 8, Ares 8A, Ares 10A, Flex9, and others. They come with 1 year limited warranty. It is possible to register any Nextbook tablet online on the E FUN website. The documentation for any Nextbook device can be downloaded free of charge. All old Nextbook products and accessories can be shipped back to E FUN for recycling according to the Nextbook Recycling Program.

Nextbook reviews and complaints

Nextbook is ranked 64 out of 855 in Gadgets and Accessories category

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Nextbook Stats

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Number of Reviews

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Number of Calls

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