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Summary of Nextbook Customer Service Calls

281 TOTAL CALLS
89% SUCCESSFUL CONNECTIONS
02:59 AVG CALL DURATION
2% ISSUES RESOLVED

Customers Contact Nextbook to Ask about:

Payments and Charges:

  • “My tablet won't stay charged”
  • “Tablet won't charge”
  • “Need a charger for tablet”

Product/ Service quality:

  • “Tablet is broken fried I've called before they did not follow up and I want my money back”
  • “Nextbook tablet screen is broken and need replaced. It has a warranty”
  • “Broken screen”

Staff:

  • “Third time customer service has hung have power and charging issues”
  • “Power issues and customer service has hung up twice on me before i can explain”

Return/ Replace:

  • “Return”

Account:

  • “I have a account hijacked via virus and malware”

Other:

  • “Internet connection”
  • “Tablet issues”
  • “Insurance question”

About Nextbook

Top 5 Dislikes about Nextbook

Quality of use

Summary

Nextbook is a trademark of mobile products. It is founded by E FUN in 2010. The company headquarters is based in West Covina, California, United States. It designs and distributes tablets with Android and Windows operating systems. Customers can order the following Netbook products: Ares 8, Ares 8A, Ares 10A, Flex9, and others. They come with 1 year limited warranty. It is possible to register any Nextbook tablet online on the E FUN website. The documentation for any Nextbook device can be downloaded free of charge. All old Nextbook products and accessories can be shipped back to E FUN for recycling according to the Nextbook Recycling Program.

Nextbook reviews and complaints

Nextbook is ranked 74 out of 768 in Gadgets and Accessories category

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